Warranties

    14 day money back guarantee

    If you are not happy with your order, you can return it for exchange or refund within 14 days of the date of the payment transaction. We must receive your return within 14 days of the date on which we registered your payment. Please read our returns guidelines.

    12 month warranty against defects

    Jane Brown Pearls warrants that all jewellery items purchased through this website will be free from defects in materials and workmanship for a period of 12 months from the date of original purchase of the item.

    This 12 month warranty does not cover:

    • variations in pearls or stones which are inherent to these natural materials;
    • damage caused by accident, misuse or failure to care and store the item in accordance with the Care for your pearls guidelines on this website;
    • damage caused by abrasion, scratching or by coming into contact with other objects and materials, including, but not limited to, perfumes and cosmetics;
    • fair wear and tear;
    • unauthorised repair or alteration.

    If an item is defective we will, at our discretion, repair, replace or supply an equivalent item or refund to you the purchase price.