Orders, Shipping, Payments & Returns

    Orders & Shipping

    For sales via our online store we will ship to any Australian street or PO Box address. For international orders please email us.

    For orders within Australia, we offer a flat rate shipping cost of $15.00 per order regardless of value of products purchased.

    All orders will be dispatched no later than 3 business days after you place your order.

    All deliveries are sent via Australia Post using trackable parcel services. We recommend you provide a secure delivery address, as Jane Brown Pearls is not responsible for lost parcels.

    Payments

    Payment can be made by credit card only. We accept Visa and MasterCard. Sorry – we don’t currently take Paypal payments.

    All online credit card transactions performed on this site use the eWAY gateway and are secured payments.

    All prices are in Australian Dollars (AUD) and must be paid in AUD. All prices include Australian GST.

    Orders must be paid in full at the time of placing your order.

    Returns

    Please contact us by email at the address shown below immediately you become aware of any defect or deficiency so that we can work with you to resolve the issue. We acknowledge that this may include arranging repairs, an exchange of items or a refund of purchase price if warranted.

    Your email must quote your order or invoice number.

    You must return the item in its original package (or equivalent – to prevent damage in transport) and include a legible copy of your payment receipt.